Information that might be collected from you
Personal Identifiable Data (PID) refers to information from an individual from which a person can be identified.
When you visit our site or correspond with us by phone, e-mail, or otherwise you may give us information that would be classed as personal identifiable data about you or your child.
We may collect, use, store and transfer different kinds of personal identifiable data for the provision of direct clinical care only.
Includes first name, last name, username or a similar identifier, title, date of birth and gender.
Includes your residential and email addresses & phone numbers.
Personal Health Data
Information about your / your child’s health including birth history, past medical history, medical problem list, allergy data and/or current health status including but not limited to data regarding test results, diagnoses and medications.
Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this site.
Special Categories of Personal Data
With the exception of personal health data, we do not collect, store or process any Special Categories of Personal Data (as defined in the EU General Data Protection Regulation (GDPR)) about you. This includes details about ethnicity or religious beliefs. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Keeping your data secure
Data security is important to us. We have put in place appropriate safeguards to prevent your personal data from being accidentally lost, misused or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business reason to know. They will only process your personal data on our instructions in accordance with this policy and they are subject to a duty of candour and confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and the Information Commissioners Office (ICO) of a breach where we are legally required to do so.
How we will collect your data?
We use different methods to collect data from and about you / or your child including through direct interactions. You may give us any of the categories of data identified above by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise.
This includes personal data you provide when you:
1) Register to use our site
2) Make a request for a consultation or review
3) Provide feedback.
4) Automated technologies or interactions.
As you interact with our site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may collect this data by using messaging cookies, and other similar modalities to enhance communication.
Why we use you data?
The lawful bases for processing personal data are set out in Article 6 of the General Data Protection Regulation (GDPR). We may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your data. At least one of these must apply whenever we process personal data:
You have given clear consent for us to process your /your childs personal data for a specific purpose.
The processing is necessary for us to comply with a legal or regulatory obligation (not including contractual obligations).
The processing is necessary to protect life.
We also need to satisfy specific conditions for using your health data. We rely upon the following ground in this regard:
The processing of data concerning your health is necessary for us to provide you with a medical diagnosis and/or healthcare treatment.
Generally we do not rely on consent as a legal basis for processing your personal data other than as described below. However, where we do ask for your consent (for example in processing data relating to your health) we will do so in order to comply with the true principle that any processing must be lawful, fair and transparent.
We may have to share your personal data with the parties below in order to provide our services to you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law, and when they are processing personal data on our behalf we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Examples of our third parties include
Service providers acting as processors who provide IT and
system administration services.
Professional advisers including lawyers, auditors &
insurers based who provide consultancy, legal, insurance
and accounting services.
Others specialists or consultant who will be part of of the treating team.
We do not transfer your personal data outside the European Economic Area (EEA).
Change of use
We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with and supports the original purpose.
If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is lawfully required or permitted.
How long we will keep your data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.Generally, this means we will retain your personal data for 20 years.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to access the Information Commissioner’s Office website to find out more about these rights
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights as set out above, please do contact us. If you are unhappy with how we are processing your data, you have the right to discuss this with the Information Commissioner Office.
Information Commissioner Office
You will not have to pay a fee to access your personal data (or to exercise any of your rights). If your request is inappropriate, repetitive or excessive, a fee of £25 may be levied. Alternatively, we may refuse to comply with your request in these circumstances.
Subject access request
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We will endeavour to respond to all legitimate requests within 30 days. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.